FAQs
How can I contact PlayJe?
You can email us at support@playje.com, and our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
Since we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, meaning you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, which are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For further details about charges, please contact your local customs office.
How do I return an item?
Please contact us at support@playje.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received incorrect, missing, or defective merchandise. Be sure to include your order number, photos of the item(s), and all related references when you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank for questions about when the credit will appear on your account. If you have not received your refund yet, here’s what to do: Contact the bank or credit card company. It may take some time before the refund is posted to your account.
You can email us at support@playje.com, and our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
Since we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, meaning you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, which are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For further details about charges, please contact your local customs office.
How do I return an item?
Please contact us at support@playje.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received incorrect, missing, or defective merchandise. Be sure to include your order number, photos of the item(s), and all related references when you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank for questions about when the credit will appear on your account. If you have not received your refund yet, here’s what to do: Contact the bank or credit card company. It may take some time before the refund is posted to your account.